Exchange and returns

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EXCHANGES

At Minis Only we find it extremely important to provide good service. It is therefore no problem whatsoever if the product that you have ordered is too large or too small. Exchanging an item for the same item in a different size or colour is always possible with us - if the item is in stock. In case of an exchange, our returns policy rules apply, which in principle means that you return the item in the same condition as you received it from us.

What do you have to do if you want to exchange an item?

Send us an e-mail to [email protected] and let us know if you would like to exchange an item.

RETURNS

Minis Only is committed to achieving a high level of customer satisfaction and proper rules are a part of this. After receiving your order, you have the right to let us know within 14 days that you would like to return an item. This is your right of withdrawal. You may view and evaluate the item within this period. You then have 14 days to ensure that the item is returned to us. After this period, your right of withdrawal expires and any returns thereafter will no longer be accepted.

If you wish to return the item, you must contact us prior to the return shipment so that we know which items we can expect to be returned. You will receive a return form with each delivery (see the back of your delivery receipt). Please add this form (or this standard form) to the return shipment.

After returning the complete order, you are entitled to a refund of the purchase price from Minis Only including shipping costs. If the return shipment is part of an order, you will receive the purchase price excludingthe return shipping costs. The shipping costs for sending your order back to Minis Only (or part of your order) are at your own expense. We will refund you by using the same method of payment that you have used to pay us.

Exception: if your order is returned unopened, we will deduct the shipping costs incurred by us from the purchase amount that you will receive back.

If you are expecting a refund as a result of a return, we will refund the purchase price within 2 working days after we have processed the return in our administration. Any additional costs related to a return will be settled, such as insufficient postage or import costs.

RETURN POLICY

We are helpful, accommodating and customer-friendly. However, when it comes to accepting returns, we need to be strict so that all customers receive the same quality of products and service from us. Your return will therefore have to comply with a number of (self-evident) rules.

We will only accept returns:

whereby the items are packaged in a reasonable and proper manner and are adequately protected when returned (so as to avoid any transport-related damage);
whereby the items are in their original state. I.e. complete, clean, unworn, not rewashed, not repaired and neatly folded in proper packaging, (if applicable) with red return label attached and any price tags;
which have been received by us within the review and return period;
that have the correct postage, and
that have not been personalised with, for example, names, personal text, date of birth, etc.

The right of withdrawal does not apply to gift vouchers.

If you still decide to return something without complying with the above rules, we will contact you to inform you how your method of return will affect any refund of the purchase price or the return of the item (shipping and handling costs are to be paid by you in these cases).